Customer Service Rep

Lincare Holdings; Montoursville (Lycoming County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing training opportunities

Comprehensive medical coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in the United States seeks a responsive Customer Service Representative who communicates with customers to answer questions, resolve problems, assess ongoing and additional product or service needs, and support compliance with physician direction.

Responsibilities include handling inbound and outbound calls, entering orders, updating demographic data, educating customers about products, and documenting interactions in the computerized system; a high school diploma or GED and

Qualifications

• High School Diploma, GED, or 1-3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements necessary for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.

Skills

Customer communication

Data entry

Phone etiquette

Team collaboration

Education

High School Diploma / GED

Tools

Computerized systems

Pharmacy terminology reading

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.