Customer Service Rep

Lincare Holdings; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings is seeking a customer service-oriented employee in Fort Wayne, IN, to support patient orders and product/service needs. You will answer questions, educate customers, and document calls in our system.

The role requires accurate data entry, ability to read pharmacy terminology, and collaboration with coworkers to ensure compliance with physician directions.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Answer questions and educate customers regarding products and services.
• Communicate with customers via inbound and outbound calls.
• Document calls in the computerized record keeping system.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Support training of employees.

Skills

Customer communication

Needs assessment

Education & product knowledge

Documentation

Teamwork

Dosing/frequency calculation

Education

High School Diploma / GED

1–3 months related experience

Computer entry experience

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.