Customer Service Rep

Lincare Holdings; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Training opportunities

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in Jacksonville, FL is seeking a detail‑oriented professional to support customer questions, resolve problems, and assess ongoing product/service needs per physician directions.

You will handle inbound and outbound calls, document interactions, enter orders, and maintain accurate patient records while supporting staff training and ensuring prescription terminology accuracy.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Licensing requirements may apply depending on location.

Responsibilities

• Communicates with customers via inbound and outbound calls and calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Data entry

Education

High School Diploma

GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.