Customer Service Rep

Gould Intelligent; Tucson (AZ); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Gould Intelligent in Tucson, AZ is seeking a Customer Service Representative for a long-term contract. The role offers a hybrid schedule with 3 on-site days per week and pay of $18 per hour.

You will assist taxpayers with filing, refunds, billing issues, and tax policies via live chat, walk-ins, phone, and email. A high school diploma is required, and prior customer service experience is preferred.

Qualifications

• Must have a high school diploma or equivalent.
• Prefer candidate with customer service experience.
• Basic office and computer skills required.

Responsibilities

• Assist taxpayers with filing assistance, taxpayer education, refund issues, billing issues, and tax policies and procedures.
• Interact with customers via live chat, walk-ins, correspondence, phone, and e-mail.

Skills

Customer service

Office skills

Computer skills

Education

High school diploma

Job description

Gould Intelligent (an Arizona company) is seeking a Customer Service Rep for long term contract position in Tucson, AZ. Work would be hybrid with 3 days a week onsite. Pay is $18/hr.

Candidate will be assisting taxpayers with filing assistance, taxpayer education, refund issues, billing issues, and tax policies and procedures. Customers are assisted through live chat, walk-ins, correspondence, phone calls, and e-mail. Candidate must have basic office and computer skills and a high school diploma or equivalent. Preferred candidate will have customer service experience.

Must be eligible to work on a W2 basis for any U.S. employer without sponsorship (no 3rd parties or corp to corp), currently reside in the Tucson area, be able to start with 2 weeks’ notice, and be able to pass relevant background check. Email Word version of resume to [e-mail] and reference #AZ 13023. Include current location. Resumes without location information will not be considered.