Customer Service Rep (CSR)

Gould Intelligent; Phoenix (AZ); Hybrid; USD 24,796 - 31,684; Full time

Job summary

Gould Intelligent in Phoenix, Arizona, is seeking a Customer Service Rep (CSR) for a long-term contract position. The role is hybrid with onsite work in downtown Phoenix and involves assisting taxpayers with filing, refunds, billing issues, and tax policies and procedures. Candidates must have a high school diploma or equivalent and basic office skills.

Eligibility to work on a U.S. employer W-2 is required, as well as residency in the Phoenix metro area, ability to start with two weeks’ notice,

Qualifications

• Requires customer service background or tax experience.
• High school diploma or equivalent required.
• Basic office and computer skills.
• Must be able to pass background check.

Responsibilities

• Provide customer service to taxpayers.
• Assist with filing, refund issues, and billing issues.
• Explain tax policies and procedures to customers.
• Handle inquiries via live chat, phone, email and walk-ins.

Skills

Customer service

Tax knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

Gould Intelligent (an Arizona company) is seeking a Customer Service Rep (CSR) for a long term contract position. Work will be hybrid with onsite in downtown Phoenix, AZ. Pay is $18/hr.

Candidate will be providing customer service to taxpayers and assisting them with filing, refund issues, billing issues, and tax policies and procedures. Customers are assisted through live chat, office walk-ins, correspondence, phone calls, and emails. Candidate must have a high school diploma or equivalent and basic office and computer skills. Must have either a strong customer service background or experience working with taxes.

Must be eligible to work on a W2 basis for any U.S. employer without sponsorship (no 3rd parties or corp to corp), currently reside in the Phoenix metro area, be able to start with 2 weeks’ notice, and be able to pass relevant background check.