Customer Service Representative

Staffmark Group; Tucson (AZ); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Job summary

Staffmark Group in Tucson, AZ is seeking a Customer Service Representative to help customers, process orders, and ensure accurate pricing and delivery. You will work closely with Sales, Purchasing, Design, Manufacturing, and Shipping to resolve issues and support on-time delivery.

The role requires excellent communication, 2+ years in a B2B setting, proficiency with MS Office, and strong attention to detail. A high school diploma is required; a Bachelor's degree is preferred.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in related field preferred.
• Equivalent work experience may be considered.
• 2+ years in manufacturing, distribution, packaging, or related B2B environment.
• Experience in customer service or account support.
• Proficient with MS Office.
• Strong communication and organizational skills.
• Ability to resolve customer issues with independent judgment.

Responsibilities

• Enter, process, and confirm customer orders accurately.
• Prepare standard quotes and follow up on opportunities.
• Respond promptly to calls and emails and resolve routine inquiries.
• Maintain accurate customer records and pricing information.
• Coordinate with Sales, Purchasing, Design, Manufacturing, and Shipping.
• Support outside sales with quotes and order follow-up.
• Upsell and cross-sell products based on needs.
• Address credit and slow-pay concerns with Finance.

Skills

Customer service

Communication

Microsoft Office

Organization

Problem solving

Attention to detail

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

Customer Service Representative | Direct Hire

Location: Tucson, AZ

Pay Rate: $45,000.00 - $50,000.00 per year

Shift: 8 AM-5 PM | Monday-Friday

Your Mom Says You're Great with People. Prove Her Right.

Looking for Customer Service Representative jobs in Tucson where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or GED required.
• Bachelor's degree in Business Administration, Supply Chain Management, Communications, or a related field preferred.
• Equivalent relevant work experience may be considered in place of a degree.

Qualifications + Experience Requirements

• 2+ years of experience in manufacturing, distribution, packaging, or a related B2B environment required.
• Previous customer service or account support experience required.
• Experience with order entry, quoting, inventory coordination, or sales support preferred.
• Ability to perform basic arithmetic, including gross profit calculations.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Strong organizational and prioritization skills with the ability to manage multiple customer needs.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to exercise independent judgment, make decisions, and resolve customer issues.
• Demonstrated initiative and commitment to professional development.
• Reliable and punctual attendance required.

Physical Capabilities

• Ability to sit and work at a computer for extended periods.
• Ability to perform repetitive hand, wrist, and finger movements while using a keyboard and office equipment.
• Ability to communicate frequently by phone, email, and in person.
• Ability to review detailed orders, pricing, inventory, and customer information with accuracy.
• Ability to work in a fast-paced office environment and manage multiple priorities throughout the workday.

Job Duties

• Enter, process, and confirm customer orders accurately and according to established procedures.
• Prepare standard customer quotes and follow up on open opportunities.
• Respond promptly to customer calls and emails while resolving routine inquiries and escalating complex issues.
• Maintain accurate customer records, pricing information, specifications, and digital files.
• Monitor open orders, backorders, inventory levels, and customer min/max requirements to support on-time delivery.
• Communicate inventory or order changes proactively and manage customer expectations.
• Build and maintain customer price lists while monitoring order history and gross profit margins.
• Create accurate product specifications and inventory items within required timelines.
• Coordinate with Sales, Purchasing, Design, Manufacturing, and Shipping to resolve issues and expedite customer orders.
• Manage inbound leads and house accounts by identifying customer needs and recommending appropriate products.
• Support outside sales teams with quotes, sales materials, customer insights, and order follow-up.
• Upsell and cross-sell products based on customer applications and business needs.
• Follow up on open quotes, lost opportunities, and previous customer activity to support revenue growth.
• Partner with Finance to address credit and slow-payment concerns while maintaining positive customer relationships.
• Support the management of slow-moving inventory and material expediting.
• Use independent judgment and problem-solving skills to resolve customer issues in a fast-paced environment.

Direct Hire Perks & Employee Benefits (vary by client)

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance options
• 401(k) retirement savings plan
• Paid time off to support work-life balance

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.