Customer Service Rep

Carter Services, Inc.; Torrance (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

PTO

401(k)

Job summary

Carter Services, Inc. in Torrance, CA is hiring a full-time Customer Service Rep to be the trusted first contact for customers. You will handle calls with warmth, answer questions, coordinate appointments, and keep customers informed and supported during every interaction.

This role follows a Monday–Friday 8 AM–5 PM schedule with flexibility to negotiate hours. The company, family-owned since 1974, offers competitive pay ($18–$25/hour) and a robust benefits package including 100% paid health

Qualifications

• Exceptional communication skills.
• Experience with Outlook email.
• Preferred qualifications include above-average typing speed, excellent attention to detail, pleasant demeanor, and ability to multitask.

Responsibilities

• Respond to calls with professionalism and warmth.
• Answer questions and coordinate appointments.
• Keep inbox monitored and respond quickly to messages.
• Help inform and support customers to maintain our reputation for excellence.

Skills

Exceptional communication skills

Outlook email

Job description

Are you someone who finds joy in problem-solving and takes pride in making customers feel valued? If so, Carter Services, Inc. is hiring a full-time Customer Service Rep in Torrance, CA! We're looking for someone who can be the trusted first point of contact for our valued customers. This is your opportunity to join a company that's been setting the standard in service for decades, all while enjoying excellent pay and unbeatable benefits.

You’ll earn $18–$25 per hour, and receive a robust benefits package that includes:

• 100% paid health insurance
• 7 paid holidays
• Paid time off (PTO)
• 401(k)

ABOUT THIS ROLE

Our Customer Service Rep position follows a Monday–Friday, 8 AM–5 PM schedule, with the flexibility to negotiate your hours to meet your needs.

In this role, your day centers around keeping our customers informed, satisfied, and supported. You respond to calls with professionalism and warmth, answer questions, coordinate appointments, and ensure each person feels heard. You keep a close eye on the inbox, responding quickly and clearly to incoming messages. With every interaction, you help maintain our reputation for excellence by listening attentively and offering timely, helpful solutions. You manage shifting priorities confidently, balancing multiple conversations while staying organized and calm under pressure.

OUR COMPANY

Our company was started in 1974 and is completely family-owned. We began as an appliance service company and have expanded into a one-stop company providing plumbing, electrical, air conditioning, heating, vent cleaning, commercial refrigeration, and comprehensive appliance repair and maintenance services. Carter Services is based in Torrance, California and serves Orange County, the South Bay, Los Angeles, and beyond.

The motto, “Quality you deserve. People you trust,” is at the core of all we do and the foundation of our success. Not only do we strive for long-term relationships with our clients, but we also desire long-term relationships with our team members. We truly care about our employees, helping them reach and exceed their career goals. It's also important to us that our employees thrive outside of work, which is why we provide competitive compensation and excellent benefits.

WHAT WE'RE LOOKING FOR IN A CUSTOMER SERVICE REP

• Exceptional communication skills
• Experience with Outlook email

Preferred qualifications:

• Above-average typing speed
• Excellent attention to detail
• Pleasant demeanor and friendly voice
• Ability to multitask and prioritize deadlines
• Ability to maintain professionalism

Must have the ability to pass a background check and drug screening test.