Customer Service Agent

GAT Airline Ground Support; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading airline ground support company in Richmond, Virginia is seeking a Customer Service Agent. This role involves assisting passengers, handling baggage, and operating jetways, while providing excellent customer service. The ideal candidate must have a high school diploma and be at least 18 years old. Strong communication skills and basic computer proficiency are essential. This position requires working in fast-paced environments, with the ability to stand for long periods and lift weight as needed. Nights, weekends, and holidays may be necessary.

Qualifications

• Must be at least 18 years of age.
• Must have a high school diploma, GED, or equivalent work experience.
• Ability to read, speak, and understand the English language.

Responsibilities

• Greet and assist customers in a friendly manner.
• Announce incoming and outbound flights.
• Handle credit card and personal check transactions.
• Accept and process checked baggage weighing up to 100 lbs.
• Operate jetways for aircraft arrival.
• Provide flight information and handle documentation.
• Escort unaccompanied minors and disabled passengers.

Skills

Customer assistance

Communication skills

Attention to detail

Ability to stand for long periods

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Summary

As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Must be able to announce both incoming and outbound flights.
• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
• Able to stand and work in one location for up to four hours at a time.
• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
• Work independently without direct supervision.

Requirements

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Possess entry-level computer skills
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Must be able to work nights, weekends, and holidays