Second-Shift CSR: No Weekends, Engaged Support

Kelly; Sterling (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement savings plan

Paid holidays

Transit spending account

Paid sick leave

Job summary

Kelly in Sterling, VA is seeking a dedicated Customer Service Representative for the second shift. You will be the vital link between customers and the company, handling inquiries, resolving issues, and supporting technicians.

This onsite role offers Monday-Friday schedule, 2:00 PM to 10:30 PM, pay of $22.50 per hour, and a comprehensive benefits package including medical, dental, vision, retirement savings, paid holidays and transit benefits.

Qualifications

• Strong background in customer service, preferably in a call/contact center environment.
• Ability to multitask and stay detail-oriented in a fast-paced setting.
• Excellent communication skills with confidence in interacting with both clients and technicians.
• Strong critical thinking and proactive problem-solving.

Responsibilities

• Serve as a liaison for customers regarding service, product inquiries, and problem resolution.
• Efficiently manage a high volume of tickets, demonstrating excellent time management and prioritization.
• Partner closely with a designated team member to support daily operations, ensuring smooth workflow.

Skills

Customer service

Call center experience

Multitasking

Communication skills

Problem solving

Job description

Kelly in Sterling, VA is seeking a dedicated Customer Service Representative for the second shift. You will be the vital link between customers and the company, handling inquiries, resolving issues, and supporting technicians.

This onsite role offers Monday-Friday schedule, 2:00 PM to 10:30 PM, pay of $22.50 per hour, and a comprehensive benefits package including medical, dental, vision, retirement savings, paid holidays and transit benefits.