Customer Service Rep

externallincarecareers; Springdale (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

externallincarecareers is seeking personnel to handle customer communications, assess needs for products and services, and verify demographics. The role involves documenting calls and entering orders using computerized systems, with emphasis on accurate pharmacy terminology and teamwork.

The position requires a High School diploma or GED, plus up to 3 months of related experience or training, and basic computer entry skills. May involve physical tasks and licensing requirements by location.

Qualifications

• High School Diploma, GED, or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Provides customer education regarding products/services.
• Documents calls in a computerized record keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Data entry

Phone communication

Pharmacy terminology

Education

High School Diploma / GED

Tools

Computerized system

Automated dialer

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.