Customer Service Rep

externallincarecareers; Oklahoma City (OK); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Ongoing training

Medical benefits

Paid time off

Retirement savings

Employee discounts

Job summary

externallincarecareers is seeking a customer service-oriented professional in Oklahoma City to answer questions, resolve issues, and determine ongoing product/service needs while supporting physician-directed care.

The role involves handling inbound/outbound calls, entering orders, updating patient demographics, and educating customers about products/services as well as supporting training of teammates in a healthcare setting.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements necessary for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Train new employees.

Skills

Customer communication

Data entry

Pharmacy terminology

Training others

Education

High School Diploma or GED

Tools

Computerized record system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.