Customer Service Rep

externallincarecareers; Orrville (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Job summary

externallincarecareers is seeking a customer service representative to communicate with customers via inbound/outbound calls, answer questions, educate on products, and document interactions.

The role includes processing orders, updating patient demographics, reading orders, understanding pharmacy terminology, and assisting with training; a high school diploma and computer entry are required. Benefits are offered.

Qualifications

• High School Diploma or GED, or 1–3 months related experience
• Computer entry required
• Must meet licensing requirements for location
• Read and analyze patient orders
• Comprehend pharmacy prescription terminology

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess need for additional products/services
• Assess compliance with physician orders
• Answer questions and educate customers on products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records
• Read and analyze patient orders
• Communicate with coworkers and patients
• Help with training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Carry out oral and written instructions

Skills

Customer service

Phone communication

Data entry

Documentation

Education

High School Diploma or GED

Tools

Computerized record system

Pharmacy software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.