Customer Service Rep

externallincarecareers; Lenexa (KS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive benefits package

Ongoing training and advancement

Paid time off and retirement savings

Tuition reimbursement

Job summary

externallincarecareers seeks a responsive team member to handle customer communications, answer questions, and enter orders with accuracy. The role focuses on determining additional product/service needs while ensuring adherence to physician directions, including updating demographic data and documenting interactions.

Candidates should have a High School Diploma or GED and be proficient in basic computer entry, with 1–3 months of related experience preferred.

Qualifications

• High School Diploma or GED or limited related training.
• Basic computer entry and data-recording abilities required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services and adherence to physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls and enters customer orders in computerized systems.
• Verifies and updates demographic information in records.

Skills

Customer focus

Communication skills

Data entry

Team collaboration

Education

High School Diploma or GED

1-3 months related experience

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.