Customer Service Rep

externallincarecareers; Rochester (NH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Ongoing training

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

externallincarecareers in Rochester, NH seeks a customer service representative to answer questions, support product/service needs, and ensure compliance with physician directions.

The role involves handling inbound/outbound calls, entering orders, updating records, and educating patients. A High School Diploma or GED and basic computer entry are required, with licensing as needed for the location. Training and advancement opportunities are offered.

Qualifications

• High School Diploma or GED, or up to 3 months related experience/training.
• Computer data entry is required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls and automated dialer.
• Assess needs for additional products or services.
• Verify physician orders and educate customers on products/services.
• Document calls in computerized records and enter orders.
• Update demographic information in the system.

Skills

Customer communication

Data entry

Training coworkers

Pharmacy terminology

Education

High School Diploma

GED

1-3 months related experience/training

Tools

Record keeping software

Order processing system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.