Customer Service Rep

Lincare; Little Falls (MN); On-site; USD 23,000 - 30,000; Full time

Job summary

Talentify is hiring in Minnesota (Little Falls) to support customers through inbound and outbound calls, educate on products, and verify orders. The role requires understanding pharmacy terminology, accurate data entry, and the ability to train others. A high school diploma or GED is required, with licensing where applicable.

Expect a substantial role in customer education and order processing. Offers a supportive team environment with opportunities for advancement, competitive hourly pay, and

Qualifications

• Read and analyze patient orders.
• Understand pharmacy terminology.
• Communicate clearly with coworkers and patients.
• Assist in training employees.
• Calculate dosage and frequency from orders.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Pharmacy terms

Clear communication

Employee training

Dose calculations

Following instructions

Education

HS Diploma or GED

Data entry experience

Licensing requirements

Job description

Description

Offering $16.37 to $22 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.