Customer Service Rep

Lincare; Cambridge (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Talentify is hiring for a customer service role in Maryland. The position involves handling inbound/outbound calls, educating customers about products/services, and ensuring accurate order documentation. You will assess needs, verify physician orders, and update demographic information in the system.

Requirements include a High School Diploma or GED, basic computer entry skills, and the ability to follow written and oral instructions. Lifting 50 pounds occasionally and benefits are offered.

Qualifications

• Read and analyze patient orders and pharmacy documents.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Reading comprehension

Pharmacy terminology

Customer communication

Training support

Dose calculation

Instruction following

Education

High School Diploma or GED

Tools

Computer entry systems

Job description

Description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.