Customer Service Rep

Lincare; Saint Cloud (MN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement savings

Job summary

Lincare in Minnesota is seeking a customer service representative to answer questions, resolve issues, and support compliance with physician orders. You will communicate with customers by phone, assess needs for additional products and services, and document interactions in the computerized system.

This role includes entering orders, verifying demographics, and assisting in training colleagues while handling high-volume calls.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Computer entry required.
• Licensing requirements may apply depending on location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products/services.
• Assist with compliance to physician orders.
• Provide product/service education to customers.
• Document calls in the record keeping system.
• Enter customer orders in the system.
• Verify and update demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication

Train others

Dose calculation

Instructions comprehension

Education

HS Diploma or GED

Data entry experience

Job description

Description

Offering $16.37 to $22 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.