Customer Service Representative (Level III)

Randstad USA; Chandler (AZ); On-site; USD 29,000 - 30,000; Full time

Job summary

Randstad USA is seeking a Health Benefits Solutions Specialist to help consumers manage Health Savings Accounts (HSAs). You’ll guide members through inquiries, provide clear information on benefit plans, and deliver essential account support including claims, card management, and portal access.

Arizona-based role with a first shift and training hours; you’ll work weekends as part of regular schedules. The position emphasizes accurate responses, risk management, and delivering high-quality

Qualifications

• Provide clear, complete responses to client questions at point of call.
• Deliver operations support for internal partners and external clients.
• Authenticate clients, adhere to policy, and escalate risks.
• Navigate multiple applications to research policy and resolve account issues.
• Demonstrate passion and commitment to improve customers' financial lives.
• Weekend work is part of the essential functions.

Responsibilities

• Provide clients with clear, complete and accurate responses to questions and inquiries.
• Deliver high-quality service by supporting operations for internal and external clients.
• Authenticate clients, follow policy, and escalate potential risk.
• Navigate multiple apps to research policies and resolve account issues.
• Show dedication to improving customers’ financial lives.

Skills

Customer Service

Call Center Support

Active Listening

Telephone Etiquette

Basic Computer Skills

Typing Skills

Customer Relations

Customer support

Education

High School (required)

Job description

We are seeking a customer-focused Health Benefits Solutions Specialist to support consumers in managing their Health Savings Accounts (HSAs). In this role, you will guide members through account inquiries, provide clear information on benefit plans, and deliver essential account support—including claim filings, card management, and portal access. If you excel at problem-solving and delivering high-quality service, we’d love to connect.

salary: $20.99 - $21 per hour

shift: First

work hours: 6 AM - 7:30 PM

education: High School

Responsibilities

Training Hours: Arizona Time: Monday – Friday, 6:00 AM – 2:30 PM MST

Will follow the selected schedule once training is completed.

Regular Shift Schedules (Arizona Time)

• Mon, Thu, Fri, Sat: 7:00 AM – 5:30 PM MST
• Mon, Tue, Wed, Sat: 7:00 AM – 5:30 PM MST
• Mon, Tue, Fri, Sat: 7:30 AM – 6:00 PM MST
• Mon, Thu, Fri, Sun: 7:00 AM – 5:30 PM MST
• Mon, Tue, Wed, Sun: 7:00 AM – 5:30 PM MST
• Mon, Tue, Wed, Sun: 7:30 AM – 6:00 PM MST
• Mon, Tue, Wed, Sat: 6:00 AM – 4:30 PM MST
• Mon, Thu, Fri, Sat: 6:00 AM – 4:30 PM MST
• Mon, Wed, Thu, Sun: 6:00 AM – 4:30 PM MST

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

The essential functions of this role include

• working weekends

Skills

• Customer Service
• Call Center Support
• Active Listening
• Telephone Etiquette
• Basic Computer Skills
• Typing Skills
• Customer Relations
• Customer support

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced

Education

• High School (required)