Customer Service Representative

Collabera Inc.; Chandler, Northern (AZ, KY); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Short-term disability insurance

Paid parking/public transportation

Paid time off

Paid holidays annually

Job summary

Collabera Inc. in Chandler, AZ is seeking a Customer Service Representative to join our onsite team for a 12-month contract with possible extension.

You will work in a fast-paced, high-volume call center handling inquiries, account maintenance, and online navigation to support customers. The role requires at least 2 years of customer service experience, strong communication, and the ability to navigate multiple systems while preserving confidentiality.

Qualifications

• At least 2 years of customer service experience.
• Proficient in MS Outlook, Word, and PowerPoint.
• Able to navigate multiple screens and systems while entering information accurately.
• Excellent verbal and written communication with strong grammar.
• Able to work under pressure in a fast-paced, high-volume call center.
• Reliability, punctuality, and professionalism throughout training and operations.
• Willingness to work the assigned overnight schedule after training.

Responsibilities

• Provide clear, accurate responses to customer and internal inquiries.
• Handle balance inquiries, account maintenance, online navigation, and transaction research.
• Research account information across multiple applications and systems.
• Authenticate customers and protect confidential information.
• Identify potential risks and escalate when appropriate.
• Resolve customer concerns professionally while de-escalating issues.
• Maintain accurate notes and engage with customers during high-volume calls.
• Attend onsite training and maintain punctual attendance.

Skills

Customer service

MS Outlook

MS Word

MS PowerPoint

Multi-system navigation

Verbal communication

Written communication

Problem solving

Conflict resolution

Attendance & punctuality

Overnight shift

Job description

Job Title: Customer Service Representative

Location: Chandler, AZ 85224

Work Type: Onsite

Contract Duration: 12 months with possible extension

Shift Timing:

Job Summary:

• The Customer Service Representative will provide high quality customer support within a fast paced, high volume call center environment.
• The role will handle account inquiries, account maintenance, online navigation, transaction research, and related customer service needs.
• The representative will accurately authenticate customers, follow established policies and procedures, and proactively identify and elevate potential risks.
• The position requires strong communication skills, computer proficiency, attention to detail, and the ability to navigate multiple systems while maintaining an engaging customer experience.
• Candidates must demonstrate reliability, punctuality, professionalism, and flexibility throughout training and regular operations.

Key Responsibilities:

• Provide clear, complete, and accurate responses to customer and internal partner inquiries during each interaction.
• Handle balance inquiries, account maintenance requests, online navigation and maintenance, and transaction research.
• Navigate multiple applications and systems to research account information, policies, procedures, products, and services.
• Accurately authenticate customers and protect confidential and sensitive information in accordance with established procedures.
• Identify potential risks and elevate issues appropriately while maintaining compliance with applicable policies and procedures.
• Resolve customer concerns effectively and professionally while de escalating difficult situations and preventing customer dissatisfaction.
• Maintain accurate notes and information while actively engaging with customers during high volume calls.
• Participate fully in required onsite training and maintain consistent attendance and punctuality.

Required Qualifications:

• At least 2 years of customer service experience.
• Strong computer literacy and proficiency with MS Outlook, Word, and PowerPoint.
• Ability to navigate multiple screens and systems while accurately entering information.
• Strong verbal and written communication skills with excellent grammar.
• Ability to work effectively under pressure in a fast paced, high volume call center environment.
• Strong problem solving, customer service, and conflict resolution skills.
• Ability to handle confidential and sensitive information responsibly.
• Strong attendance and punctuality are required.
• Ability to work the assigned overnight schedule after completion of training.

Preferred Qualifications:

• Experience working in financial services or banking environments.
• Experience supporting account maintenance and transaction research.
• Experience working with multiple customer service applications and systems.
• Demonstrated ability to embrace coaching and continuously improve performance.
• Strong self motivation and a positive professional attitude.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - As Applicable)