Customer Service Rep

LK Insurance Group LLC; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible Schedule

Mon-Fri Schedule

Job summary

LK Insurance Group LLC in Omaha, Nebraska is seeking a dedicated Customer Service Representative to be the first point of contact for clients, handling inquiries and delivering friendly, accurate information.

You will support calls and emails, maintain CRM records, coordinate with departments, and contribute to ongoing service improvements in a fast-paced office environment.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience beneficial but not mandatory.
• Excellent verbal and written communication skills crucial.
• Strong customer-centric approach and service mindset.
• Good problem-solving and multitasking abilities.
• Basic computer skills including MS Office and CRM software.

Responsibilities

• Interact with clients to address inquiries and provide information about LK Insurance Group LLC's services.
• Provide administrative support by handling calls, emails and customer documentation.
• Identify customer needs and resolve issues to ensure satisfaction.
• Maintain and update customer records in the CRM system and document interactions.
• Serve as liaison between customers and internal departments for seamless service.
• Suggest process, service, or communication improvements based on feedback.

Skills

Communication

Customer Service

Problem-Solving

Organization

Technical Proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Job Description

Join LK Insurance Group LLC, a renowned agency rooted in the heart of Omaha, Nebraska. We are currently seeking a dedicated and enthusiastic Customer Service Representative to become an integral part of our team. This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service. Located in our vibrant local office, you will be the first point of contact for clients, assisting them with inquiries, providing information, and ensuring their needs are met with a positive attitude. At LK Insurance Group LLC, we believe in creating a welcoming and supportive atmosphere where every team member is valued and encouraged to grow within the company.

Benefits

• Flexible Schedule
• Mon-Fri Schedule

Responsibilities

Client Interaction: Engage directly with customers to address inquiries, provide information, and resolve any challenges they may experience regarding LK Insurance Group LLC's services.

Assistive Support: Provide administrative support by managing calls, emails, and customer-related documentation efficiently and accurately.

Problem Solving: Identify customer needs and handle customer complaints effectively, ensuring customer satisfaction is always a priority.

Data Management: Maintain and update customer records in our CRM system, ensuring all interactions and transactions are accurately logged and documented.

Communication: Act as a liaison between the customers and the respective departments within the company to ensure seamless service and support.

Continuous Improvement: Suggest improvements in process, service, and communication based on customer feedback and personal observations to enhance overall customer experience.

Requirements

Educational Background: A high school diploma or equivalent is required.

Experience: Prior experience in customer service or a similar role is beneficial but not mandatory.

Communication Skills: Excellent verbal and written communication skills are crucial.

Customer-Centric: A genuine passion for helping people and providing top-notch service.

Problem-Solving: Ability to think on your feet and resolve issues efficiently.

Organization: Strong organizational skills with the ability to multitask effectively.

Technical Proficiency: Basic computer skills, including familiarity with Microsoft Office and customer management software.