Customer Service Rep

GetJobSmart; United States; A distancia; USD 35.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid time off

Descripción de la vacante

Forge Global Partners is seeking a Customer Service Rep to join our financial services team in the US. This full-time position is based in the US and offers remote work opportunities. You will handle customer inquiries, resolve issues, and ensure satisfaction.

Your tasks include assisting with account management, providing product info, and addressing client concerns. You will work remotely, collaborating with the team in New York, NY, using tools like Slack, Zoom, and Trello to stay connected

Formación

• High school diploma or equivalent required; 1 year of relevant experience preferred.
• Strong communication and customer service skills.
• Experience in financial services or client support is preferred.

Responsabilidades

• Handle customer inquiries and resolve issues to ensure satisfaction.
• Assist with account management and provide product information.
• Collaborate with team remotely and maintain compliance and security protocols.

Conocimientos

Customer service

Strong communication

Attention to detail

Independent work

Educación

High school diploma or equivalent

Herramientas

Slack

Zoom

Trello

Descripción del empleo

Forge Global Partners is seeking a Customer Service Rep to join our financial services team in the US. This full-time position is based in the US and offers remote work opportunities.

As a Customer Service Rep, you will handle customer inquiries, resolve issues, and ensure satisfaction. Your tasks include assisting with account management, providing product info, and addressing client concerns.

You will work remotely, collaborating with the team in New York, NY, using tools like Slack, Zoom, and Trello to stay connected and organized. Your tasks will include analyzing financial data, creating reports, and assisting with client communications, all while adhering to the firm's strict compliance and security protocols. This role offers flexibility in your work schedule and the chance to contribute to a dynamic financial services firm, where you'll have the opportunity to work on diverse projects and grow professionally in a supportive and innovative environment.

The annual salary for this position ranges from $35,000 to $44,036, depending on the candidate's experience and qualifications. Benefits, including health insurance, retirement plans, and paid time off, will be discussed in detail during the interview process. The role involves managing daily operations, coordinating with team members, and ensuring the smooth functioning of the workplace. Candidates should have a high school diploma or equivalent, and at least one year of relevant experience in a similar position. The workplace is a bustling office environment, and candidates should be comfortable using standard office tools such as computers, email, and basic software applications. The position requires strong communication skills, attention to detail, and the ability to work well under pressure.

To excel in this role, you should have excellent communication skills, a strong customer service background, and the ability to work independently. Experience in financial services or customer support is preferred.

Handling customer inquiries, resolving issues, ensuring customer satisfaction, assisting clients with account management, providing product information, addressing customer concernsExcellent communication skills, strong customer service background, ability to work independently, experience with financial services or customer support preferred