Customer Service Representative

ComForCare Home Care (Raleigh, NC); Lafayette (LA); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health Insurance

Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

ComForCare Home Care (Raleigh, NC) seeks a motivated Customer Service Representative to join our team in Lafayette, Louisiana. This part-time role focuses on providing excellent customer service to members and prospective members, ensuring a positive experience.

The responsibilities include greeting potential members, handling front desk tasks, answering inquiries, and assisting with member account needs. The position offers various benefits, including health insurance and advancement

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Answer phone calls to assist with questions or concerns.
• Assist in member check-ins, sign-ups, and cancellations.
• Facilitate member services issues and questions.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer Service

Active Listening

Problem Solving

Diplomacy

Communication

Job description

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Part Time / Non-Supervisor / Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities