Customer Service Rep

Express Employment Professionals - Cincinnati East; Maple Grove (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a call center specialist responsible for answering incoming calls, making outbound calls, and verifying customer account details. You will record payments, identify customer needs, and provide solutions while maintaining accurate notes and following procedures.

The role requires strong data entry skills and ability to work in a structured environment, with opportunities for training through EAC.

Qualifications

• Ability to follow detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

• Answer incoming calls.
• Make an average of a minimum of 100 outbound calls per day.
• Verify customers' account details.
• Record payment details.
• Identify customers' needs, clarify information, research issues, provide solutions.
• Keep accurate and concise notes on accounts.
• Follow communication procedures, guidelines, and policies.
• Attend EAC-provided educational opportunities.

Skills

Problem-solving

Information analysis

Solution development

Group collaboration

Tools

Microsoft Office Suite

Job description

Key Responsibilities

• Answer incoming calls
• Make an average of a minimum of 100 outbound calls per day
• Verify customers’ account details
• Record payment details
• Identify customers’ needs, clarify information, research issues, provide solutions
• Keep accurate and concise notes on accounts
• Follow communication procedures, guidelines, and policies
• Attend EAC-provided educational opportunities

Skills Required

• Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Develops alternative solutions
• Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Experience Required

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations.

Equipment Used

• Confident typing skills
• Comfortable with data entry in web-based systems
• Proficient in basic computer use including Microsoft Office Suite products (Outlook, Excel, Word).

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