Customer Service Rep

Talentify; Lake Jackson (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Talentify in Lake Jackson, TX, seeks a customer service professional to communicate with patients, answer questions, and support physician-directed care. Responsibilities include order entry, documenting calls, and updating patient records to ensure accuracy and service quality.

Role emphasizes understanding prescription terminology, training colleagues, and complying with workflow procedures. Must handle sensitive information and maintain professional communication at all times.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate figures for dosage frequency and dispensed amounts.
• Follow oral and written instructions with accuracy.

Responsibilities

• Communicates with customers via inbound/outbound calls and dialer systems.
• Assesses needs for additional products/services.
• Verifies patient compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders into the computerized system.
• Updates demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication

Training others

Numerical calculations

Instruction compliance

Education

High School Diploma or GED

Computer entry proficiency

Licensing requirements (location dependent)

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.