Customer Service Rep

Talentify; Jackson (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Talentify in the United States is seeking a customer service representative to interact with customers, answer questions, resolve issues, and ensure accurate order processing. This role requires clear communication, attention to detail, and the ability to follow physician-directed orders.

You will log calls in the system, verify demographics, and assist with training new staff while contributing to a compliant and efficient service flow.

Qualifications

• Reads and analyzes patient orders.
• Understands pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists in training employees.
• Calculates figures and dosages.
• Follows oral and written instructions with common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and provides customer education.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Document reading

Pharmacy terminology

Customer communication

Employee training support

Numerical calculation

Instruction following

Education

High School Diploma or GED

Tools

Computer entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.