Customer Service Rep

Talentify; Grand Island (NE); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Ongoing training

Advancement opportunities

Benefits package

Job summary

Talentify is seeking a healthcare customer service representative to assist patients and caregivers. You will answer questions, assess needs for additional products or services, and educate customers about offerings while accurately documenting interactions in the system.

You will also enter orders, verify demographics, and ensure compliance with physician instructions while supporting a team focused on quality care and efficient service.

Qualifications

• High school diploma or GED, or 1–3 months related experience
• Proficient computer data entry
• Must meet location licensing requirements
• Ability to read and analyze patient orders
• Understand pharmacy prescription terminology
• Strong verbal and written communication

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Customer communication

Prescription terminology

Training others

Documentation

Data entry

Demographic updates

Education

High School Diploma or GED

1–3 months related experience

Licensing requirements for location

Tools

Computerized records system

Data entry software

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.