Customer Service Rep

Talentify; Coeur d'Alene (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Job summary

Lincare is seeking a customer service-oriented individual in Idaho to answer questions, resolve problems, assess needs for products/services, and support physician-directed compliance. The role involves documenting calls, entering orders, and maintaining accurate demographics.

Responsibilities include health-related education, interaction with coworkers and patients, and involvement in training staff. This position emphasizes accuracy, communication, and adherence to physician directions.

Qualifications

• Read and analyze patient orders.
• Comprehend pharmacy terminology.
• Effective communication with coworkers and patients.
• Assist in training employees.
• Calculate figures for frequency and doses.
• Apply simple instructions to tasks.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Verifies and updates demographic information in records.
• Answers questions and educates customers about products/services.
• Documents calls in the record-keeping system.
• Enters customer orders into the computerized system.
• Ensures accuracy of patient addresses and phone numbers.

Skills

Document analysis

Pharmacy terminology

Communication skills

Employee training

Dose calculations

Instruction following

Education

High School diploma or GED

Related experience/training

Tools

Data entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.