Customer Service Rep

Talentify; Felton (DE); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings

Tuition Reimbursement

Employee Discounts

Employee Referral Program

Job summary

Talentify seeks a Customer Communications Specialist to interact with patients and providers, answering questions, resolving issues, and identifying ongoing product/service needs while ensuring compliance with physician directions.

You will document calls, enter orders, verify demographics, and assist with employee training. A HS diploma or GED and basic computer entry are required; occasional lifting up to 50 pounds may be needed; a comprehensive benefits package is offered.

Qualifications

• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions with common sense.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess need for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.
• Occasionally lift up to 50 pounds.

Skills

Prescription terminology

Customer education

Communication skills

Training others

Dosage calculations

Instruction following

Education

GED/HS Diploma

Tools

Data entry

Record keeping systems

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.