Customer Service Rep

Lincare; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Kansas City, MO is seeking an entry-level Customer Service Representative. You will handle inbound and outbound calls, assess customer needs, and educate customers about products and services.

You will also enter orders, verify demographics, and update records in the system as part of a full-time position in a healthcare setting.

Responsibilities

• Handles inbound and outbound calls to customers
• Assesses customer needs for additional products/services
• Assesses customer compliance with physician orders
• Provides product/service education to customers
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Job description

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care