Customer Service Rep

Lincare; Hermon (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare company in Hermon, Maine, is offering a full-time entry-level position where the employee will communicate with customers, resolve issues, and document calls in a computerized system. The role entails educating customers about products and assessing their needs for additional services. Interested candidates should have strong communication skills and a willingness to support compliance with physician direction.

Qualifications

• Entry-level position with communication responsibilities.
• Experience in customer service preferred.

Responsibilities

• Communicates with customers via calls.
• Assesses customer needs for products/services.
• Documents calls in computerized systems.

Job description

3 days ago Be among the first 25 applicants

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care