Customer Service Rep

Rockford Roasting Company

Illinois

On-site

USD 17,047 - 24,280

Full time

14 days+

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Benefits offered by this job

PTO

Paid Holidays

401k with company match

Employee Assistance Program

Disability and Life Insurance

Tuition Reimbursement

Job summary

A community-driven organization in Illinois seeks a Donor Services Representative to enhance customer service by scheduling appointments and assisting donors. Ideal candidates will have a high school diploma, attention to detail, and a passion for helping others. This full-time position offers a starting wage of $15/hr and additional benefits, including paid time off and a 401k plan.

Qualifications

Must be 18 years of age or older.
Clerical/administrative experience preferred.

Responsibilities

Support the center's mission by calling donors to confirm appointments.
Register donors and accurately record information.
Provide excellent customer service to the public.

Skills

Customer service

Attention to detail

Outbound calling

Education

High school diploma/GED

Job description

Join us at Rock River Valley Blood Center, where we're more than just a company – we're a community-driven organization dedicated to saving lives. If you're passionate about making a difference and want to be part of a team that truly impacts lives – apply now and help us continue our vital mission.

Description of role:

Are you looking to put your excellent customer service skills to work in a fun, friendly environment? We are looking for individuals with outstanding customer service experience to join our Donor Services Representative team at our Longwood location. As a Donor Services Representative, you\'ll support the center\'s mission to provide safe, high-value blood products and services to people in need. They do this by calling donors to confirm and schedule blood collection appointments. They also register donors; confirming donor identity and accurately recording donor information on paper forms as well as in our electronic records. They answer calls and provide excellent customer service to the public as well as to other blood center employees.

At RRVBC, we\'re a team dedicated to saving lives and creating a positive impact in our company. By joining us, you\'ll have the opportunity to make a meaningful difference every day while working in a supportive and collaborative environment. Plus, we offer opportunities for growth and development.

Skills and Requirements:

Must be 18 years of age or older
High school diploma/GED required
Clerical/administrative, customer service and outbound calling experience is preferred.
Strong attention to detail
Enjoy working with the public and making phone calls.

Work Schedule:

We\'re looking for individuals interested in working full-time (30+ hours per week). The hours are Monday & Tuesday 9:00am-5:00pm, Wednesday & Thursday 8:00am-4:00pm, Friday 8:00am-2:00pm and one Saturday a month 6:30am-1:30pm.

Hourly wage for this position begins at $15.00/hr.