Donor Contact Representative

The JOY FM; Augusta, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Shepeard Community Blood Center is seeking a passionate Donor Contact Representative to professionally engage donors, update records, answer inquiries, and provide a welcoming front-desk presence across locations.

You will make outbound calls, encourage donations based on eligibility and inventory, coordinate with multiple departments, and help promote positive donor relations. A high school diploma and customer-service experience are preferred; weekend and travel availability is required.

Qualifications

• High school diploma or equivalent; sales/communication coursework preferred.
• At least 1 year in a public-facing role; call center or receptionist experience a plus.
• Excellent persuasive and interpersonal skills; accurate data entry.
• Flexible schedule with ability to travel to multiple locations.
• EOE; commitment to a diverse and inclusive workplace.

Responsibilities

• Make outbound donor calls to encourage donations based on eligibility and inventory needs.
• Update donor records and contact information.
• Respond to donor inquiries; refer complex questions to the appropriate department.
• Cover front desk: reception, visitor coordination, mail, and security notifications.
• Collaborate with other departments to enhance donor experience.
• Travel to multiple locations as needed to support donor programs.
• Support customer relations to improve donor retention.
• Maintain a clean, organized front desk and organize donor incentives.

Skills

Donor engagement

Data entry

Communication

Customer service

Front desk

Teamwork

Travel readiness

Donor relations

Incentives management

Education

High school diploma

Tools

Computer data entry

Job description

Description

At Shepeard Community Blood Center, every call you make has the power to save lives. We're seeking a passionate and friendly communicator to join our team as a Donor Contact Representative. If you enjoy connecting with people, we’d love to have you!

• Engage with Donors: Make outgoing calls to established donors, encouraging them to donate blood based on eligibility, blood type, and inventory needs.
• Update Records: Maintain and update donor records, including changes in contact information and other relevant details.
• Answer Inquiries: Respond to donor questions within your scope of knowledge, and refer more complex queries to the appropriate department.
• Front Desk Duties: Perform reception duties, manage visitor rosters, distribute mail or notify directors when mail has arrived, and monitor surveillance cameras.
• Team Collaboration: Work closely with other departments to ensure a positive donor experience and promote teamwork.
• Flexible Schedule: Be prepared to work weekdays, weekends, and travel to various locations as needed.
• Customer Relations: Assist all departments in promoting positive customer relations to enhance donor retention.
• Maintain a clean and neat front desk area: Keep the area neat and orderly.
• Organize and maintain donor incentives in a neat and orderly fashion.

Qualifications

Education: High school diploma or equivalent. Courses in sales, communication, and computer data entry are preferred.

Experience: At least one year of experience in a public-facing role, preferably in sales or customer service. Call center and receptionist experience are a plus.

Skills: Excellent persuasive and interpersonal skills. Accurate data entry abilities. Ability to work well in a team and handle diverse co-workers. Flexibility to work various schedules and travel as needed.

Physical Requirements: Ability to remain stationary for extended periods, move through the office, and handle materials weighing up to 35 pounds.

Equal Opportunity Employer: We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.