Customer Service Representative - Mobile

Rhode Island Blood Center; Rhode Island; On-site; USD 20,480 - 29,168; Part time

Benefits offered by this job

Competitive pay

Make a difference

Growth opportunities

Job summary

Rhode Island Blood Center is seeking a part-time Donor Services Associate in Rhode Island. You will greet donors, register them, and deliver outstanding customer service to encourage return visits.

Strict adherence to safety guidelines, SOPs, and confidentiality is required, with the ability to work flexible hours including weekends. The role emphasizes teamwork, attention to detail, and the handling of donor documentation, while fostering a positive, respectful donor experience.

Qualifications

• Superior customer service skills are essential in this role.
• Well organized, attentive to detail, adapt easily to varied work conditions and scheduled hours.
• Adapt easily to change; must present with a pleasant, positive attitude; demonstrate honesty and dependability.
• Must be able to fluently speak, read, write, and comprehend English.

Responsibilities

• Greet and register all presenting donors professionally.
• Provide customer service by acknowledging the donor in a respectful manner, and striving to provide each donor with a positive and pleasant experience which would encourage their return.
• Observe all safety/OSHA policies and FDA and AABB guidelines & regulations.
• Adhere to all SOP associated with the registration process.
• Foster teamwork and the ability to work well with different personality types, adaptable to different working surroundings, flexible and dependable, as well as able to meet irregular working hours, including weekends.
• Demonstrate knowledge of and accurately complete specific paperwork associated with directed, autologous, & therapeutic donors.
• Maintain donor/patient confidentiality at all times.
• Assist with the treatment of donor reactions as necessary.
• Maintain a neat, clean work space.
• Assist in restocking, careful set up and packing up equipment, and oversee refreshment area as appropriate.
• Perform any other duties as requested by Donor Services Supervisor or Management team.

Skills

Customer service

Organization

Adaptability

English proficiency

Education

High school diploma or equivalent

Job description

Responsibilities

What we offer:

• Competitive Pay: $18.02/hour
• Make a Difference: Be a crucial part of our mission to save lives and support our community.
• Growth Opportunities: Gain valuable experience in the healthcare industry and advance in a supportive environment.

What you'll do:

• Greet and register all presenting donors professionally.
• Provide customer service by acknowledging the donor in a respectful manner, and striving to provide each donor with a positive and pleasant experience which would encourage their return.
• Observe all safety/OSHA policies and FDA and AABB guidelines & regulations.
• Adhere to all SOP associated with the registration process.
• Foster teamwork and the ability to work well with different personality types, adaptable to different working surroundings, flexible and dependable, as well as able to meet irregular working hours, including weekends.
• Demonstrate knowledge of and accurately complete specific paperwork associated with directed, autologous, & therapeutic donors.
• Maintain donor/patient confidentiality at all times.
• Assist with the treatment of donor reactions as necessary.
• Maintain a neat, clean work space.
• Assist in restocking, careful set up and packing up equipment, and oversee refreshment area as appropriate.
• Perform any other duties as requested by Donor Services Supervisor or Management team.

Qualifications

Education:

High school diploma or equivalent required.

Qualifications:

• Superior customer service skills are essential in this role;
• The individual must be well organized, attentive to detail, adapt easily to varied work conditions and scheduled hours,
• Adapt easily to change; must present with a pleasant, positive attitude; demonstrate honesty and dependability.
• Must be able to fluently speak, read, write, and comprehend English.

Overview

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.