New Position-Donor Contact Representative

Shepeard Community Blood Center; Augusta (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Shepeard Community Blood Center is looking for a Donor Contact Representative who can connect with donors through outgoing calls and provide excellent front desk support. You will update donor records, answer inquiries, and promote a positive donor experience across multiple locations.

The role requires the ability to collaborate with other departments, maintain organization at the front desk, and travel as needed. A friendly, persuasive communicator with customer service experience is ideal.

Qualifications

• High school diploma or equivalent. Courses in sales, communication, and computer data entry are preferred.
• At least one year of experience in a public-facing role, preferably in sales or customer service. Call center and receptionist experience are a plus.
• Excellent persuasive and interpersonal skills.
• Accurate data entry abilities.
• Ability to work well in a team and handle diverse co-workers.
• Flexibility to work various schedules and travel as needed.

Responsibilities

• Engage with Donors: Make outgoing calls to established donors, encouraging them to donate blood based on eligibility, blood type, and inventory needs.
• Update Records: Maintain and update donor records, including changes in contact information and other relevant details.
• Answer Inquiries: Respond to donor questions within your scope of knowledge, and refer more complex queries to the appropriate department.
• Front Desk Duties: Perform reception duties, manage visitor rosters, distribute mail or notify directors when mail has arrived, and monitor surveillance cameras.
• Team Collaboration: Work closely with other departments to ensure a positive donor experience and promote teamwork.
• Flexible Schedule: Be prepared to work weekdays, weekends, and travel to various locations as needed.
• Customer Relations: Assist all departments in promoting positive customer relations to enhance donor retention.
• Maintain a clean and neat front desk area: Keep the area neat and orderly. Organize and maintain donor incentives in a neat and orderly fashion.

Skills

Persuasive skills

Interpersonal skills

Data entry

Team player

Flexibility

Education

High school diploma

Tools

CRM software

Job description

At Shepeard Community Blood Center, every call you make has the power to save lives. We're seeking a passionate and friendly communicator to join our team as a Donor Contact Representative. If you enjoy connecting with people, we’d love to have you!

Responsibilities

• Engage with Donors: Make outgoing calls to established donors, encouraging them to donate blood based on eligibility, blood type, and inventory needs.
• Update Records: Maintain and update donor records, including changes in contact information and other relevant details.
• Answer Inquiries: Respond to donor questions within your scope of knowledge, and refer more complex queries to the appropriate department.
• Front Desk Duties: Perform reception duties, manage visitor rosters, distribute mail or notify directors when mail has arrived, and monitor surveillance cameras.
• Team Collaboration: Work closely with other departments to ensure a positive donor experience and promote teamwork.
• Flexible Schedule: Be prepared to work weekdays, weekends, and travel to various locations as needed.
• Customer Relations: Assist all departments in promoting positive customer relations to enhance donor retention.
• Maintain a clean and neat front desk area:Keep the area neat and orderly. Organize and maintain donor incentives in a neat and orderly fashion.

Qualifications:

• Education: High school diploma or equivalent. Courses in sales, communication, and computer data entry are preferred.
• Experience: At least one year of experience in a public-facing role, preferably in sales or customer service. Call center and receptionist experience are a plus.
• Skills:
  • Excellent persuasive and interpersonal skills.
  • Accurate data entry abilities.
  • Ability to work well in a team and handle diverse co-workers.
  • Flexibility to work various schedules and travel as needed.
• Physical Requirements: Ability to remain stationary for extended periods, move through the office, and handle materials weighing up to 35 pounds.

DISCLAIMER:

This job description is not intended to be all-inclusive. The employee will also perform other reasonable related business duties as assigned by the supervisor or other management. Management reserves the right to change job responsibilities, duties and hours as needs prevail. This document is for management communication only and is not intended to imply a contract of employment.

All applicants selected for hire must undergo a pre-employment drug screening.

Why Join Us?

• Impactful Work: Contribute to a life-saving mission.
• Supportive Environment: Work in a positive and collaborative team setting.
• Growth Opportunities: Meet educational and certification requirements to advance your career.

Equal Opportunity Employer:

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.