Customer Service Rep

Willow National Corp.; Houston (TX); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Willow National Corp. in Houston, TX is hiring a Customer Service Rep to handle client inquiries, assist with insurance needs, process applications, and maintain records in a collaborative office setting.

This full-time role offers health insurance, retirement plans, and paid time off, with a salary range of $48,000 to $62,615 per year, and opportunities to support clients and improve service processes within a supportive team.

Qualifications

• Strong communication and interpersonal skills are required.
• Excellent problem-solving and analytical abilities are needed.
• Ability to work independently and as part of a team with a positive attitude.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Prior experience in customer service is desirable in insurance/financial services.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Assist clients with insurance policy applications and understand products.
• Maintain accurate records of client interactions and policy information.
• Collaborate with sales and underwriting teams to ensure smooth client experiences.
• Stay informed about industry trends and regulatory changes to provide accurate guidance.
• Contribute to developing and implementing customer service improvements.

Skills

Communication skills

Interpersonal skills

Problem-solving

Teamwork

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Excel

Outlook

Microsoft Office

Job description

Willow National Corp., a leading insurance and financial services company, is hiring a Customer Service Rep in Houston, TX. This full-time role involves handling client inquiries and providing professional support.

As a Customer Service Rep, you will assist clients with their insurance needs, process claims, and resolve any issues they may have. You will also maintain accurate records and follow up on client requests.

You will work in a dynamic team at our Houston office, collaborating with colleagues to deliver excellent customer service. The office is located in Houston, TX, and offers a supportive work environment.

The salary range for this position is between $48,000 and $62,615 per year, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to ensure their well-being and that of their families. Retirement plans are also offered, allowing employees to save and invest for their future. Additionally, the position includes paid time off, which may cover vacation days, sick leave, and holidays, ensuring a balanced work-life schedule. These benefits are designed to support employees' overall health, financial security, and work-life harmony.

What you will do:

• Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions to clients.
• Assist clients in understanding and applying for insurance policies, and process applications efficiently.
• Maintain accurate and up-to-date records of client interactions and policy information.
• Collaborate with the sales and underwriting teams to ensure smooth and seamless client experiences.
• Stay informed about industry trends and regulatory changes to provide accurate and timely advice to clients.
• Contribute to the development and implementation of customer service initiatives and improvements.

What we need:

• High school diploma or equivalent, with a preference for candidates with a bachelor's degree in a related field.
• Previous experience in customer service, preferably in the insurance or financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Excellent problem-solving and analytical skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work independently and as part of a team, with a positive and proactive attitude.