Houston Insurance Client Support Specialist

Willow National Corp.; Houston (TX); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Willow National Corp. in Houston, TX is hiring a Customer Service Rep to handle client inquiries, assist with insurance needs, process applications, and maintain records in a collaborative office setting.

This full-time role offers health insurance, retirement plans, and paid time off, with a salary range of $48,000 to $62,615 per year, and opportunities to support clients and improve service processes within a supportive team.

Qualifications

• Strong communication and interpersonal skills are required.
• Excellent problem-solving and analytical abilities are needed.
• Ability to work independently and as part of a team with a positive attitude.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Prior experience in customer service is desirable in insurance/financial services.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Assist clients with insurance policy applications and understand products.
• Maintain accurate records of client interactions and policy information.
• Collaborate with sales and underwriting teams to ensure smooth client experiences.
• Stay informed about industry trends and regulatory changes to provide accurate guidance.
• Contribute to developing and implementing customer service improvements.

Skills

Communication skills

Interpersonal skills

Problem-solving

Teamwork

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Excel

Outlook

Microsoft Office

Job description

Willow National Corp. in Houston, TX is hiring a Customer Service Rep to handle client inquiries, assist with insurance needs, process applications, and maintain records in a collaborative office setting.

This full-time role offers health insurance, retirement plans, and paid time off, with a salary range of $48,000 to $62,615 per year, and opportunities to support clients and improve service processes within a supportive team.