Customer Service Representative

A-1 Mechanical of Michigan; Lansing (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Holiday and Paid Vacation

Life Insurance

Long and Short Term Disability Insurance

401k with match

Job summary

A mechanical services company in Lansing, Michigan is seeking a Customer Service Rep to deliver exceptional service and support. This position offers training, allowing you to build a rewarding career in the HVAC industry. Responsibilities include taking calls, scheduling technician appointments, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a willingness to learn. Benefits include health and dental insurance, life insurance, and a 401k plan.

Qualifications

• Must have a High School Diploma or equivalent.
• Willingness to learn and work hard.
• Understanding of general Microsoft Office applications is preferred.

Responsibilities

• Deliver a 5 star experience to customers and employees.
• Be proactive in solving customer issues.
• Coordinate customer and vendor calls.
• Maximize technician efficiency and customer experience.

Skills

Customer service skills

Problem-solving

Communication

Technical understanding of HVAC

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary

A-1 Mechanical is currently looking for Customer Service Rep. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields to HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.

Job Function

You will learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.

Responsibilities

• Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
• Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
• Respond, communicate, and solve customers concerns urgently and professionally.
• Understand the dispatch board and making sure the technicians are efficient with their calls.
• Coordinate customer and vendor calls to the A-1 Mechanical team.
• Reschedule conflicting calls when necessary.
• Review the after hour calls, get with the on call technician for necessary notes.
• Maximize technician efficiency and customer experience for routing and experience level.
• Ensure great customer service by communicating and notifying customer of arrivals, and delays.
• Coordinate and schedule part replacement jobs.
• Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.

Position Benefits

• Health, Dental and Vision Insurance
• Holiday, and Paid Vacation
• Life Insurance
• Long and Short Term Disability Insurance
• 401k with match

Required Qualifications

• High School Diploma or equivalent
• Willingness to learn and work hard

Preferred Qualifications

• Technically inclined, understand all general Microsoft Office applications