Customer Service Rep

Lincare Holdings; Young Harris (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings seeks a customer-focused associate to handle inquiries, document calls, and process orders in our computerized systems. You will educate customers about products and services while ensuring accurate demographic data and order processing.

The role emphasizes effective communication with patients and coworkers, adherence to physician directions, and willingness to assist with training and process improvements. Training opportunities are available.

Qualifications

• Customer-facing communication and education of patients or customers.
• Accurate data entry and documentation in computerized records.
• Ability to interpret prescriptions and order details.

Responsibilities

• Communicate with customers via inbound and outbound calls and the automated dialer.
• Assess customer needs for additional products or services.
• Verify and update demographic information in records.

Skills

Customer communication

Documentation

Order entry

Demographic updates

Education

High School Diploma/GED

Computer entry experience

Tools

Automated dialer

Record keeping system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.