Customer Service Rep

Lincare Holdings; Coeur d'Alene (ID); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings in Coeur d'Alene, ID is seeking a Customer Service Associate to answer questions, educate customers about products and services, and support physician-directed care.

You will document calls in computerized records, enter orders, and verify and update demographic information to keep accurate files. A High School Diploma or GED and basic computer skills are required.

Training and advancement opportunities are offered along with a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Answer questions and educate customers about products/services.
• Communicate with customers via inbound and outbound calls.
• Document calls in computerized records.
• Enter customer orders in the system.
• Verify and update demographic information in records.
• Read and analyze patient orders; comprehend prescription terminology.
• Assist with training of employees.

Skills

Customer communication

Data entry

Documentation

Pharmacy terminology

Training others

Numerical calculation

Reading comprehension

Education

High School Diploma or GED

Tools

Computer systems

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.