Customer Service Rep

Lincare Holdings; Elmwood (CT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings is seeking a frontline customer service professional in Elmwood, CT. The role involves handling inbound/outbound calls, educating customers on products/services, and entering orders in our computerized system.

Responsibilities include verifying demographic information, understanding prescription terminology, and supporting coworkers and patients. Training of staff and accurate data entry are also expected. This is a hands-on role with occupational demands.

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized records.
• Enters customer orders in system.
• Verifies and updates demographic information.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates with coworkers and patients.
• Assists with training of employees.
• Calculates figures for dosages and frequencies.
• Follows oral and written instructions.

Skills

Customer communication

Order entry

Record keeping

Data verification

Pharmacy terminology

Training others

Math calculations

Follow instructions

Education

High School Diploma or GED

1–3 months related experience/training

Tools

Computerized record system

Data entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.