Customer Service Rep

Paycom - ATS; Columbus (OH); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Equipment provided

Paid training

Job summary

American Customer Care/ Premiere Response is hiring a Remote Customer Service Representative. You will handle customer inquiries and complaints, document interactions, and maintain up-to-date product knowledge from a home office. This role emphasizes problem-solving, empathy, and strong communication to support consumer brands via phone, chat, and email.

The position offers remote training, a dedicated home workspace, and a pathway for advancement within a customer-centric culture.

Qualifications

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting brand products and services.
• Excellent written and verbal communication skills.
• Experience with diagnosing and troubleshooting.
• Experience with technical support/technical background.

Responsibilities

• Handle customer inquiries and complaints.
• Document and update customer records based on interactions.
• Maintain a knowledge base of the evolving products and services.
• Increase customer retention by implementing creative problem-solving skills.

Skills

Customer service

Call center

Data entry

Troubleshooting

Empathy

Active listening

Communication

Education

High School Diploma

Job description

Work From Home-Customer Service***Equipment Provided******Paid Training***At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry.We are currently hiring professionals to work in the role of: Remote Customer Service RepresentativeRESPONSIBILITIES:Handle customer inquiries and complaintsDocument and update customer records based on interactionsMaintain a knowledge base of the evolving products and servicesIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficientlyPREFERRED SKILLS:Minimum of 2 years customer service experience in a call center environmentExperience supporting brand products and servicesPositive and professional demeanorExcellent written and verbal communication skillsMinimum HS diploma, college preferredExperience with diagnosing and troubleshootingHas experience supporting consumer products and/or services.Experience with technical support/technical background.Strong attention to details.Strong multitasking abilities.Strong empathy and active listening skills.Personable, approachable, and able to build rapport quickly.TRAINING:Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)Systems training (How to use CRM and ACD Tools)Remote training (via the video conference platform Zoom)100% AttendanceWHY US?We inspire and develop employees to be able to effectively empathize with consumers.We create experiences that provide promotion opportunities from within.We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!Home Environment and Work Space:Dedicated home office workspace, preferably a separate room with its own doorAdequate space to set up the workstationAbility to hardwire internet (plug directly into your router)Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)Agents are responsible for maintaining the workspace in a safe conditionPersonal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:Loud musicNon-work-related phone callsOther household membersYou are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.EEO Statement:ACC/PR is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.