Customer Service Rep

Talentify; Opelika (AL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Talentify is seeking a customer service focused employee to interact with customers about products and physician-directed services. The role includes documenting calls, entering orders, and updating patient records in a secure system.

The position requires reading patient orders, understanding medical terminology, and clear communication with coworkers and patients. Responsibilities also include assisting with staff training and ensuring accuracy in demographic data.

Qualifications

• Reads and analyzes patient orders and documents to determine next steps.
• Understands pharmacy prescription terminology and processes.
• Communicates effectively with coworkers and patients.
• Assists with training of employees and new staff.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for additional products/services and physician compliance.
• Documents calls in the computerized record system.
• Enters customer orders and updates demographic information.
• Verifies and updates patient contact details in records.
• Supports overall customer education about products/services.

Skills

Customer communication

Medical terminology

Data entry

Training others

Team communication

Education

High School Diploma / GED

Basic computer entry

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.