Customer Service Rep

Talentify; West Columbia (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Talentify in South Carolina is seeking an on-site customer communications specialist who interacts with patients to answer questions, resolve problems, and support adherence to physician directions.

You will document calls, enter orders, and verify demographic details while ensuring accurate records in our systems. The role requires reading patient orders, understanding pharmacy terminology, and clear communication with coworkers and patients.

Qualifications

• Must read and analyze patient orders accurately.
• Understand pharmacy prescription terminology.
• Communicate clearly with coworkers and patients.
• Assist with employee training as needed.
• Compute dosages and frequency from orders.
• Follow oral and written instructions precisely.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Verify and update demographic information in the system.
• Document calls in the record-keeping system.
• Enter customer orders in the computerized system.
• Support compliance with physician directions.

Skills

Communication

Reading comprehension

Pharmacy terminology

Training others

Numerical calculation

Following instructions

Education

High School Diploma or GED

Computer data entry

Licensing requirements for location

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.