Customer Service Rep

Talentify; Cheyenne (WY); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentify in Cheyenne, WY seeks a customer-support representative to answer questions, resolve problems, identify ongoing product/service needs, and assist with physician-directed compliance.

You will communicate with customers via calls and enter orders in the computerized system, verify demographics, and support ongoing training for staff. A high school diploma and basic computer skills are required.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for the location.
• Ability to read and analyze documents and pharmacy terminology.
• Effective communication with coworkers and patients.
• Ability to train employees.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound automated dialer-generated calls.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Read and analyze documents

Pharmacy terminology comprehension

Effective communication

Train employees

Calculate figures and doses

Follow oral and written instructions

Education

High School Diploma or GED

Tools

Computer entry

Computerized records system

Job description

Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.