Customer Service Rep

externallincarecareers; Cheyenne (WY); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare is seeking a customer service representative to communicate with patients, document calls, and enter orders in the company’s computerized systems. The role supports accuracy of demographics and education on products and services. Training and collaboration with coworkers are expected.

The position emphasizes clear communication, adherence to physician directions, and efficient handling of daily tasks in a healthcare call-center context.

Qualifications

• High School Diploma or GED; 0–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls; provides information and assistance.
• Documents calls in a computerized record keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in records.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Read and analyze patient orders and pharmacy terminology.
• Help train employees and support team education.

Skills

Customer service

Phone communication

Data entry

Pharmacy terminology

Training others

Documentation

Order entry

Demographic updates

Education

High School Diploma or GED

Tools

Computerized record system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.