Customer Service Rep

Lincare Holdings; Summers Addition (MO); On-site; USD 23,419,000 - 28,930,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training opportunities

Job summary

Lincare Holdings in Missouri is seeking a frontline Customer Service Associate responsible for answering questions, resolving problems, and supporting physician-directed orders. You will communicate with customers via calls, educate on products and services, and document interactions in the computerized system.

The role requires reading patient orders, understanding pharmacy terminology, and accurate data entry.

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Documents calls in the computerized record system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology.

Skills

Customer communication

Documentation

Data entry

Pharmacy terminology

Education

High School Diploma or GED

Tools

Computerized system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.