Customer Service Rep

Lincare Holdings; Waynesboro (Franklin County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in Waynesboro, Franklin County is looking for a dedicated employee to communicate with customers, assisting with their needs and providing education on products and services. This role involves taking inbound and outbound calls, documenting records, and assessing customer compliance with orders.

The ideal candidate will have a High School Diploma or GED, with experience in customer service. The position offers competitive benefits including medical coverage, paid time off, and training opportunities.

Qualifications

• Ability to communicate effectively with customers and coworkers.
• Experience with computerized record keeping and data entry.
• Ability to lift and move up to 50 pounds occasionally.

Responsibilities

• Communicate with customers to answer questions and resolve problems.
• Document calls and customer orders in computerized system.
• Assess customer needs for additional products/services.

Skills

Customer communication

Document analysis

Computer entry

Team collaboration

Education

High School Diploma or GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.