Customer Service Rep

Lincare Holdings; North Kansas City (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Lincare Holdings seeks a patient-focused team member to communicate with customers, answer questions, resolve issues, and document orders in our computerized systems.

You will assess needs for additional products or services, verify demographics, and help train colleagues while adhering to physician directions.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls and educates on products/services.
• Assesses customer needs for additional products/services and complies with physician orders.
• Documents calls and enters customer orders in computerized systems.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and assists training of employees.
• Collaborates effectively with coworkers and patients.

Skills

Customer service

Communication

Data entry

Documentation

Training others

Education

High School Diploma or GED

Tools

Computerized system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.