Customer Service Rep

Lincare Holdings; Carson City (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training opportunities

Medical, dental and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings is seeking a customer service focused employee in Carson City, NV. The role involves handling inbound and outbound calls, educating customers about products and services, and ensuring accurate documentation in the patient order system.

Responsibilities include updating demographic information, entering orders, and verifying physician directives. This position requires basic data entry skills and the ability to understand pharmacy terminology, with training opportunities provided.

Qualifications

• Reads and analyzes documents such as patient orders.
• Assesses customer needs for products/services and education.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for products/services and compliance with physician orders.
• Documents calls in computerized records and enters orders.
• Verifies demographic information in the system and updates records.
• Reads and analyzes patient orders and pharmacy terminology.

Skills

Customer communication

Document reading & analysis

Pharmacy terminology

Training teammates

Data entry

Education

High School Diploma / GED

Tools

Computerized record keeping system

Computerized system

Outbound dialer system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.