Customer Service Rep

Lincare Holdings; Amarillo (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings in Amarillo, TX is seeking a customer-focused representative to handle inbound and outbound calls, educate customers on products and services, and document encounters accurately.

You will enter orders, verify demographics, read orders, and assist in training colleagues while ensuring compliance with physician directions and company policies.

Qualifications

• High School Diploma or GED, or 1–3 months of related experience or training.
• Computer data entry is required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls and automated dialer systems.
• Assess customer needs for additional products or services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers about products and services.
• Document calls in the computerized record-keeping system.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders and pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures related to frequency and doses dispensed.
• Follow oral and written instructions with common sense understanding.

Skills

Customer service

Communication

Training others

Attention to detail

Education

High School Diploma / GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.